With so many choices when shopping for wireless products and service, we want to be sure you find the right device and plan — and understand the fine print.
Want to learn more? Check out CTIA's consumer protection standards.
Domestic SIM Unlock (DSU) refers to enabling the SIM slot of your device to allow you to insert another carrier's SIM card. SIM unlocking a device will not necessarily make a device interoperable with another carrier's network. Additionally, SIM unlocking a device may enable some functionality of the device but not all (e.g., a SIM unlocked device may support voice services but not data services when activated on a different network). NOTE: Not all devices are capable of having the SIM slot unlocked.
Please note, SFone Wireless devices which the owner has attempted to reprogram or activate on another carrier's network or otherwise alter from its initial programming or settings may not be able to be reactivated with SFone Wireless services.
SFone Wireless will only activate devices certified to work with SFone Wireless services. SFone Wireless cannot unlock phones from other carriers.
SFone Wireless will assist with unlocking a device under the following circumstances:
If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact SFone Wireless Customer Support team by dialing 1-800-444-4080.
SFone Wireless greatly appreciates the service that our U.S. military men and women provide at home and abroad. For military personnel deployed overseas, SFone has established a favorable unlocking policy, as follows:
Military personnel deployed overseas can contact SFone Wireless Customer Support team to request to an international SIM unlock by dialing 1-800-444-4080.
SFone Wireless may refuse any unlock request that would result in an abuse of these policies or is part of an effort to defraud SFone Wireless or its customers. These policies are subject to change at SFone Wireless's discretion without advance notice.
For devices that are not Domestic SIM Unlockable, Sprint may be able to provide a Master Subsidy Lock ("MSL") code to eligible customers.